It is easier and quicker to manage request repeat prescriptions via our online service. Simply log in and select an option.
Please allow two full working days before your Prescription is ready for collection at your nominated chemist. Please allow extra time for bank holidays and weekends.
Occasionally, although we have processed your prescription and sent this to your Pharmacy, they may not have your medication in stock. If the Pharmacy state your prescription is not ready or available please check to ensure that this is not a pharmacy stock issue, before contacting the Practice. The Practice has no control regarding the availability of medication for dispensing at your Pharmacy.
Your Repeat Medication
If you need regular medication and your doctor does not need to see you every time, you will be issued with ‘repeat prescription’. When you collect a prescription you will see that it is perforated down the centre. The left-hand side is the actual prescription.The right-hand side (re-order slip) shows a list of medicines that you can request without booking an appointment to see a doctor. Please tear off this section (and keep it) before handing the prescription to the chemist for dispensing.
Run out or just about to run out of medication requests
Unfortunately a small minority of patients are repeatedly running out (or just about to run out) of their medication. ‘Urgent’ requests of this nature cause a great deal of disruption to the smooth running of the practice. Please be aware that such requests will be questioned very carefully by the reception staff and may well be refused by the GP. A record is kept of such requests, and may well be refused by the GP.
Repeat prescriptions can be requested via the NHS App
This is an app that links to your medical records. Online access is required to request prescriptions. Contact your GP for more information regarding application for online access.
To find out more about the NHS app please click here.
Help with your Prescription
If you forget to request a Repeat Prescription
If you forget to obtain a prescription for repeat medication and thus run out of important medicines, you may be able to get help from your Pharmacy. Under the Urgent Provision of Repeat Medication Service, Pharmacists may be able to supply you with a further cycle of a previously repeated medicine, without having to get a prescription from your GP.
If you have run out of important medication, telephone your usual Pharmacy to check that they offer this service; if they don’t, they may either direct you to another Pharmacy who does provide it, or ask you to phone 111 where you can request details of a local Pharmacy that provides the service.
You must then take with you to the relevant Pharmacy, proof of both your identification and of your medication (for example, your repeat prescription list or the empty box which should have your details printed on it). Please note that controlled drugs and antibiotics are not provided through this service, you will need to ring 111 for these.
If you receive stoma products from your Pharmacy or other supplier and/or receive items such as continence products, please ensure you have sufficient supplies as you may encounter difficulties in obtaining these over Bank Holidays, or when the Surgery is closed.
Help with NHS Costs
If you need help with NHS costs or need to find out if you can get free prescriptions please click the button below for further information.
Ordering Prescriptions for Travelling Abroad
For travel abroad, NHS regulations only allow the prescribing of up to three months worth of medication if deemed clinically appropriate by the prescriber.
Cambridgeshire & Peterborough CCG has issued some guidance around prescribing of vaccinations and medicines for travel abroad:
For medications the policy states the following:
PRESCRIBING FOR PATIENTS GOING ON EXTENDED HOLIDAYS OR WHO LIVE PART OF YEAR OVERSEAS
The GMS and PMS contract regulations states that if a patient leaves the UK for a period of more than three months, they will be removed from the practice list, as they are no longer a permanent resident of the UK. They will be able to reregister with the practice on their return. Under these circumstances, clinicians cannot monitor the patient’s condition nor their response to therapy, and the accepted view is that 3 months supply should be sufficient to allow the patient to register with a doctor in their new place of residence and arrange the continued supply of medicines. Cambridgeshire and Peterborough CCG does not support the provision of ongoing medication supplies for patients who spend periods abroad of longer than 3 months.
The guidance states that three months of medication can be prescribed at any one time however this would be under the prescriber’s discretion as they will be taking clinical responsibility for providing the mediation. If the prescriber feels that the patient would benefit from a review before the three month supply then they should only prescribe enough to take the patient to the required review date. In addition, the prescriber must also consider the consequences if the patient falls ill outside of the UK as they have taken clinical responsibility for the medication given. If the patient is residing outside of the UK for more than three months then they will need to register with a doctor in that country. The NHS General Medical Services Contract advises that when a person leaves the UK with the intention of being away for a period of more than 3 months, that person should be removed from the doctor’s list:
13.14.1. The Board shall remove a patient from the Contractor’s list of patients where it receives notification that that patient-
(a) intends to be away from the United Kingdom for a period of at least three months
On return to the UK, an application to be re-added to the GP practice list can be made.
How to order your medication
You can post your prescription slip or written request to us at the Practice. You must include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the Surgery (please allow extra time for any possible delays with the postal service).
You can order in person by returning the right-hand half of a previous prescription for the required medications, or by submitting a handwritten request. You can leave your request at the surgery of the outdoor prescription box. We have two, one at the front door on the left hand side. And one on the wall of the walkway up to the gate on the practice.
Repeat Dispensing Service
In response to coronavirus (COVID-19), GPs and pharmacies are moving suitable patients to electronic Repeat Dispensing (eRD). You might be suitable for eRD if you get regular or repeat medicines that don’t change. eRD means your GP can send your regular or repeat prescriptions electronically to a pharmacy of your choice. You can then collect your medication from your pharmacy, or ask them to deliver it to your home.
What eRD means for you
eRD allows your GP to send a series of repeat prescriptions to your pharmacy in one go, so there’s no need for you to order them each time. It’s reliable, secure and confidential. Your regular prescriptions are stored securely on the NHS database, so they’ll be ready at the pharmacy each time you need them.
How eRD can benefit you
If you get regular or repeat medicines, you might be suitable for eRD. Using eRD, you can:
- save time by avoiding unnecessary trips or calls to your GP every time you need to order a repeat prescription
- order or cancel your repeat prescriptions online (if your GP practice offers this service)
- pick up your repeat prescriptions directly from your pharmacy without having to visit your GP
- spend less time waiting for your prescription in the pharmacy or GP practice, which means you can stay at home and avoid face-to-face contact when you need your repeat prescription during the coronavirus pandemic
- save paper – you won’t need a paper prescription to collect your medicine from the pharmacy
How do I sign up for eRD?
It’s really easy to sign up for eRD – just ask your GP or pharmacist to set it up for you.
We do not accept requests for repeat prescriptions by telephone. This prevents dangerous errors being made and leaves the telephone lines free for urgent matters.
This is the email address for requesting repeat prescriptions.
Please put your name, date of birth, the medication and quantity that you would like to request.
Also note on the email if it is an urgent request.
Hospital and Community Requests
When you are discharged from Hospital you should normally receive seven days supply of medication.
On receipt of your discharge medication, which will be issued to you by the Hospital, please contact the Surgery to provide them with this information before your supply of medication has run out.
Hospital requests for change of medication will be checked by a prescribing clinician first, and if necessary a prescribing clinician will provide you with a prescription on request.
The Doctors at the Practice regularly review the medication you are taking. This may involve changes to your tablets and is in accordance with current Health Authority policies. Please be reassured that this will not affect your treatment. We may sometimes call you in for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe whilst taking medication.
Non-repeat items (acute requests)
Non-repeat prescriptions, known as ‘acute’ prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period, and may require a review visit with your Doctor prior to the medication being added onto your repeat prescription records.
Some medications are recorded as acute as they require to be closely monitored by the Doctor. Examples include many anti-depressants, drugs of potential abuse or where the prescribing is subject to legal or clinical restrictions or special criteria. If this is the case with your medicine, you may not always be issued with a repeat prescription until you have consulted with your Doctor again.
Over the Counter Medicines
A GP, nurse or pharmacist will generally not give you a prescription for over-the-counter (OTC) medicines for a range of minor health conditions.
Your Home Medicine Cupboard
It is well worth keeping a small stock of useful medicines at home in your (locked) first aid cupboard. For instance, pain killers (analgesics) such as Paracetamol, Ibuprofen or aspirin (children under 16 and people with asthma should not take aspirin), or Ibuprofen syrups for children, Mild laxatives, Anti-diarrhoeal medicines, Indigestion remedy (for example, antacids) Travel sickness tablets, and Sunscreen – SPF15 or higher Sunburn treatment (for example, calamine). For more detail see NHS UK Medicine Chest.