|Tracey Clarke (f)|
The Practice Manager manages all of the business aspects of the Practice such as making sure that the right systems and the right people are in place, at the right time, in order to provide a high quality of patient care, human resources, finance, patient safety, premises, equipment and IT (information technology). The Practice Manager supports the Admin Team, GPs and other medical professionals to deliver patient services and also helps to develop extended services, enhancing patient experience and care.
Reception staff attend to patients on the phone and in person. They coordinate and organise appointments and documentation to facilitate the smooth running of the Practice, and support delivery of quality patient care. The Reception Staff have a very demanding role. They are there to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct Clinician and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being.
The role of medical secretary is to provide administrative support to the Practice Manager, GP’s and other member of the Primary Health Care Team, this may be via writing or processing medical letters, referrals or sick notes. The post holder will provide a high standard of communication in daily contact with patients and all members of the Primary Health Care Team.
Our prescription clerks provide the service of processing of prescription requests and act as a focal point of communication between the Clinicians, Receptionists, Practice Staff, Patients and local Pharmacies as well as other health care organisations, to ensure patient’s repeat prescriptions are completed on time and with correct dosages.
All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.